Vintage Syndicate In-Person Return Policy at Saks Department Store

Last Updated: February 1, 2024

At Vintage Syndicate, we are committed to delivering the highest quality vintage watches. This in-person return policy, exclusive to our Saks Department Store location, is designed to ensure a smooth and secure return process.

1. RETURN ELIGIBILITY

  • Timeframe. Returns for in-person purchases must be initiated within seven (7) days of purchase. Online purchases are final sale only.

  • In-Person Returns. All returns must be made in person at our Vintage Syndicate pop-up within Saks Department Store.

  • Condition. Items must be returned in their original condition, both externally and internally, with all packaging and documentation.

  • Tampering. Tampering with the interior of the watch voids the return policy.

2. RETURN PROCESS OVERVIEW

  • Inspection by Our Technician. Upon initiating the return, our in-house technician will thoroughly inspect the watch's exterior and interior.

  • Confirmation of Original Condition. The technician will compare the watch's current state to its initial condition before sale.

3. RETURN STAGES

  • Confirmation Email. After the return is initiated, you will receive a confirmation email containing a tracking number for the return process.

  • Watch Sent to Technician. The watch is then sent to our technician for inspection.

  • Technician Review. Upon receipt, our technician will open and review the watch.

  • Approval Status Email. If the watch is approved, you will receive an email indicating its approved status.

  • Refund Initiation. If approved, the refund process will commence, and the watch will be returned to our inventory.

  • Disapproval Email. If the watch is not approved, you will receive an email explaining the reasons for disapproval, along with recommended follow-up actions.

4. CONTACT INFORMATION

  • For any questions regarding our in-person return process, please contact our store staff or reach out to our customer service team at concierge@vintagesyndicateNYC.com

CONCLUSION Vintage Syndicate is dedicated to delivering a superior shopping experience. This in-person return policy is designed to ensure transparency and authenticity in the return process. We look forward to assisting you with your vintage watch needs.

DISCLAIMER This Return Policy is intended as a guideline and should be reviewed for compliance with local laws and regulations. Consultation with legal counsel is recommended to ensure that the policy meets all legal and operational requirements for Vintage Syndicate.

RETURN FAQ

WHAT IS THE TIMEFRAME FOR PROCESSING RETURNS AND ISSUING REFUNDS?

We aim to process returns and issue refunds within [7] business days after approval.

ARE THERE ANY RESTOCKING FEES FOR RETURNS?

No, we do not charge restocking fees for returns made within the policy's guidelines.

CAN I EXCHANGE A WATCH FOR A DIFFERENT MODEL OR BRAND?

Our policy is for returns only. If you'd like a different model, please return the original purchase and make a new selection.

DO I NEED TO BRING MY ORIGINAL RECEIPT FOR THE RETURN?

It is recommended to bring the original receipt, but we can also look up your purchase with other identifying information.

CAN I RETURN A WATCH IF IT WAS A GIFT AND DON’T HAVE A RECEIPT?

Yes, returns can still be processed with other identifying information, but this may delay the process.

WHAT SHOULD I DO IF I NOTICE A DEFECT IN THE WATCH AFTER THE RETURN PERIOD HAS PASSED?

Please contact our customer serviceconcierge@vintagesyndicateNYC.com, and we will assist you in addressing any defects or issues.

IS THERE A LIMIT TO THE NUMBER OF WTACHES I CAN RETURN WITHIN THE POLICY PERIOD?

There is no set limit, but returns are subject to our technician's inspection and approval.

CAN I RETURN A WATCH THAT WAS PURCHASED DURING A PROMOTIONAL EVENT OR SALE?

Yes, the policy applies to all in-store purchases, including those made during promotions or sales.

WHAT SHOULD I DO IF I ENCOUNTER ANY ISSUES OR DISCREPANCIES DURING THE RETURN PROCESS?

Please contact our concierge team at concierge@vintagesyndicateNYC.com for prompt assistance with any issues or concerns.

NEED HELP?

Email us at concierge@vintagesyndicateNYC.com